Patriot Mobile members can return their devices within 14 calendar days from the date the device was delivered to avoid paying an early termination fee.
For all device purchases, you can either a) return the device for a refund within 14 days, or b) exchange the device under the following conditions:
- You must contact Member Services at 1-877-367-7524 to request an RMA within the 14-day period.
- Devices ordered through the ‘Special Order’ program are not eligible for return or exchange.
- You will be sent a pre-addressed postage paid return label by email. The device must be shipped within 5 days of receiving the label, otherwise, the remaining cost of the device will be charged along with any applicable ETF.
- Devices must be returned in the following condition:
- Be returned in like-new condition in the original box with all accessories
- MUST be erased of personal content. Passcodes must be disabled, and device must be UNLOCKED
- iPhones must have the ‘Find My iPhone’ feature removed
- Android devices must have the Google account removed
- Be able to power on/off
- Have a working battery
- Have an intact functioning screen and glass with no cracks or breaks
- Have intact charging port and headphone jack
- Have no water damage
Returned devices will be examined and dispositioned, resulting in either a partial refund or no refund.
If exchanging a device, once the first device has been verified as shipped back to Patriot Mobile then another device can be shipped. A device exchange will include a $35.00 restocking fee. A defective device return and replacement will not include the fee.
Special Order Program
Members can use our Special Order program to request a specific device (color, memory level, or specific model). The following conditions apply:
- Device must be manufactured by Samsung or Apple and compatible with Patriot Mobile
- Device must be purchased outright at the full Retail Price plus tax
- A Special Order Fee of $75 applies per device
- Member agrees to waive the 14-day return option
- Special Order devices are not eligible for expedited shipping or rush orders.